Frequently Asked Questions
Everything you need to know about shopping with The Shelf Shop.
What is the standard shipping timeframe?
We process most orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, The Shelf Shop ships exclusively to addresses within the United States and Canada. We hope to expand our shipping zones to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only guarantee modifications or cancellations if requested within 60 minutes of order placement.